Versand

All orders are carefully packaged. However if there is any damage to the package in transit, please email us at info@himlux.com and file a claim within 5 days from the delivery date. A customer specialist from the shipping department may call you to confirm some details. Once you file a claim with us, please save the content in its original packaging. Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available. We will ship out a replacement to you immediately. Please DO NOT ship the damaged merchandise back to us.

Order Processing Time is defined as the time it takes to process your order. While we aim to process most orders the same day if received by 12 PM EST, please estimate for processing time as mentioned on all product pages. For example: Ships in 1 business day, Ships in 2-3 business days, etc. 

Transit Time is defined as the time it takes for the shipping company to deliver the package to you. Free shipping option can take anywhere from 1-10 business days.